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Assessment of American Airways Flight 26 on the Boeing 787-8 Dreamliner from Tokyo to Los Angeles


Fast take: Lie-flat business-class seats are all the time a plus, although these now-dated seats most likely must be changed.

Professionals

  • Entry to Japan Airways’ glorious lounges.
  • Seats are lie-flat and cozy sufficient.
  • Pleasant service and an on-time departure.

Cons

  • Because of the distinctive configuration, seats and footwells are tight.
  • Service was heat, however not fairly as much as the requirements you may discover on worldwide airways.
  • American Airways’ catering does not maintain a candle to Japanese carriers.

Although many flyers may go for a flight on Japan Airways or All Nippon Airways when visiting Tokyo, the convenience of reserving flights on American Airways, Delta Air Traces and United Airways utilizing their very own frequent flyer packages’ miles or making use of elite upgrades to flights on their steel is likely to be purpose sufficient to decide on a U.S. service.

That was my worth proposition once I wanted to fly from Japan to California one-way this fall after a cruise. I earned 175,000 Loyalty Factors with American Airways final yr and selected two systemwide upgrades as certainly one of my rewards. I figured a long-haul flight from Japan to the U.S. was the right alternative to make use of certainly one of these certificates, and it truly cleared. That is how I ended up having fun with the flight again to the U.S. in enterprise class quite than financial system.

Here is what it was like flying American Airways’ 787-8 Dreamliner, and why you may (or may not) need to contemplate it on a visit to or from Japan.

Associated: Your final information to American Airways AAdvantage

How a lot does enterprise class price to e-book on American Airways?

CLINT HENDERSON/THE POINTS GUY

Flights between the U.S. and Tokyo are comparatively costly, and it does not appear to matter whether or not you are reserving shut in or longer out at this level. Maybe that is why American Airways is planning on deploying greater planes on the route between Los Angeles Worldwide Airport (LAX) and Tokyo’s Haneda Airport (HND) subsequent summer season. The most cost effective round-trip tickets obtainable in the meanwhile price $848 in financial system and a whopping $4,500 or extra if you wish to fly in enterprise class.

I additionally searched excessive and low for mileage redemptions, however essentially the most reasonably priced tickets I may discover price 61,000 AAdvantage miles and $49 round-trip in coach. The least costly business-class tickets required a whopping 305,000 miles plus $49. I do sometimes see saver awards for as few as 60,000 AAdvantage miles one-way in enterprise class, however these awards are more and more tough to safe.

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Right here is the vary of round-trip money and award charges on flights between Tokyo and Los Angeles over the subsequent a number of months.

Airfare  $848-$2,695 $2,315-$3,462 $4,544-$7,087
American Airways AAdvantage miles 61,000-140,000 miles plus $49 95,000-203,000 plus $55 305,000-575,000 miles plus $49

My last-minute one-way fare from Tokyo to Los Angeles after which on to San Francisco in October price $1,027.70 in financial system. I then purchased an improve to premium financial system for $528 (in case I wasn’t in a position to make use of certainly one of my systemwide improve certificates). I earned a complete of 12,261 Loyalty Factors and award miles for the flights as an American Airways AAdvantage Government Platinum member.

My improve cleared 4 days earlier than my flight, however I solely realized it once I checked on the reservation and seen I not had a seat task. I by no means did get a notification from American, which was uncommon.

Sadly, I used to be not refunded the price of my improve to premium financial system after I used to be cleared into enterprise class. To me, although, it was price paying the additional (nonrefundable) cash as a type of insurance coverage that it doesn’t matter what occurred with my systemwide improve, I would not must fly all the way in which throughout the ocean in coach.

Each money fares and mileage redemptions in American Airways enterprise class to or from Asia embrace free seat choice, two checked luggage as much as 70 kilos every, one carry-on and one private merchandise.

Associated: The best way to use American Airways systemwide upgrades

Checking in to and boarding enterprise class on American Airways

CLINT HENDERSON/THE POINTS GUY

American Airways operates from Terminal 3 at Tokyo’s Haneda Airport (HND).

There have been 14 check-in counters, and all however three of them had brokers serving to clients once I arrived 4 hours earlier than my flight to Los Angeles.

Three of the desks had been for Precedence passengers and three had been for Predominant Cabin passengers; the remainder had been both bag-drop stations or different customer support stations. There have been 11 kiosks the place passengers may carry out self-check-in.

Apparently, there was additionally a biometric screening station, though it did not seem like working.

CLINT HENDERSON/THE POINTS GUY

Regardless that I had conveniently checked in for my flight on-line and gotten a boarding move through the American Airways app, I nonetheless needed to see what it might be like checking in on the counters. I waited only one minute earlier than a pleasant girl requested for my passport. There have been very quick traces for the financial system passengers, too.

The agent did not point out any lounges, though I knew I had entry to a number of. American Airways business-class passengers can anticipate the next precedence providers on the airport:

Lounge entry A number of Japan Airways lounges.
Quick-track entry Haneda fast-track safety lane.
Boarding group Group 1.

There was a fast-track safety lane for first- and business-class passengers with automated gates activated by scanning your boarding move.

Sadly, the precedence lane dumped me again into the final safety line, however I bought to it sooner than a lot of the different passengers, went by way of the automated immigration gates and made my method to the lounges I might have entry to.

Certainly one of my favourite components of touring from Haneda Airport is the plethora of lounges obtainable for passengers departing in enterprise class or passengers with Oneworld standing, together with two Japan Airways business-class lounges that passengers flying in enterprise class on American Airways can enter: the Sakura Lounge and the Sakura Lounge Sky View on the fourth and fifth flooring of the terminal.

Neither lounge was crowded, although I bought to the Sky View lounge simply because it opened, so it was a lot emptier.

Each lounges featured an intensive collection of drinks (wine, beer, spirits) and numerous snacks and meals to gasoline up for the flight forward.

Each lounges had been large, with loads of distinct seating areas and minimalist, Japanese-inspired design.

My top-tier standing with American Airways equates to Oneworld Emerald standing, so I’ve entry into first-class lounges when flying on a Oneworld airline, together with the magnificent JAL First Class Lounge.

CLINT HENDERSON/THE POINTS GUY

A beautiful hallway leads you into the principle a part of the lounge, the place you will discover a number of seating preparations, together with lengthy desks with nice views of the airport tarmac.

The eating space referred to as JAL’s Desk contains a live-cooking station with contemporary sushi, and you should utilize a QR code at every seat wherever within the lounge to order a la carte objects, together with curries and Japanese delicacies.

Certainly one of my favourite spots was a again space referred to as the Pink Suite, which had a Champagne bar, distinctive seating areas and vintage airline memorabilia, together with mannequin planes, globes and historic paperwork from Japan Airways’ lengthy historical past. There was even a shoeshine station.

There was an entire different flooring upstairs with a staffed bar and extra seating.

In fact, I took a bit break and bought a 20-minute therapeutic massage from one of many lounge’s computerized therapeutic massage chairs.

CLINT HENDERSON/THE POINTS GUY

There have been additionally showers obtainable and all of the facilities you could possibly need for a protracted layover or fast preflight scrub.

It was a 10-minute stroll to my gate, the place boarding started promptly an hour earlier than the flight. There have been loads of seats and charging towers within the boarding space, however there have been just a few open seats left by the point I arrived.

Passengers in enterprise class bought to board in Group 1. That meant I used to be one of many first passengers on the aircraft.

CLINT HENDERSON/THE POINTS GUY

The method was easy and orderly, and the doorways had been closed a number of minutes earlier than our departure time.

How snug was enterprise class on American Airways?

CLINT HENDERSON/THE POINTS GUY

My flight, American Airways 26, was operated by an 8-year-old Boeing 787-8 Dreamliner with the tail quantity N813AN. That is the smallest Dreamliner variant, and the business-class cabin had simply 20 seats. Right here is the fundamental format of the cabin and seats:

Recline Absolutely flat, 77 inches
Seat width 21 inches
Display dimension 15 inches
CLINT HENDERSON/THE POINTS GUY

The cabin is specified by a 1-2-1 configuration, which implies all of the seats have aisle entry. The seats additionally lay flat, and I used to be in a position to get an excellent 5 hours of sleep throughout my journey.

These planes function American’s model of the Safran Idea D seat (previously often called Zodiac), which is snug however can really feel slim.

CLINT HENDERSON/THE POINTS GUY

Some flyers despise these seats, although, as a result of they’re organized in a blended forward- and rear-facing configuration. For the reason that seats are hooked up to 1 one other, you possibly can really feel it when the particular person subsequent to you strikes — that is why some individuals refer to those as “rocking chairs.”

The seats measured round 21 inches on the hip; the headrest was 14 inches broad at its widest level on the base of the neck, narrowing to 10 inches on the high.

CLINT HENDERSON/THE POINTS GUY

I used to be in 4A, a backward-facing seat. Some flyers might need to keep away from these seats since it might really feel such as you’re leaning barely ahead when the aircraft is in flight, although I do not thoughts them in any respect.

CLINT HENDERSON/THE POINTS GUY

The seat itself was snug, though the footwell was slim, which can trouble those that aren’t facet sleepers.

CLINT HENDERSON/THE POINTS GUY

You could need to keep away from rows 1 and 5, particularly when you do not need to be close to the loos or galley, though I might argue there’s sufficient of a barrier at the back and front of the business-class cabin that it should not be an excessive amount of of a hassle.

CLINT HENDERSON/THE POINTS GUY

The most effective seats for {couples} can be any pair of D and H seats. Sadly, the sliding privateness panels between the center seats that had been meant to be opened gave the impression to be disabled on this aircraft. It did not appear that they had been adjustable, which wasn’t the case when the aircraft went into service.

Seats to keep away from All seats in Row 5 because of the proximity to the premium financial system cabin and restrooms, and seats in Row 1 since you’re so near the toilet and the galley within the entrance of the aircraft.

On the window facet of my seat was a small console that opened to tug out the tray desk.

CLINT HENDERSON/THE POINTS GUY

As you possibly can see, the bifold tray desk took up the entire width of the seat. It measured 20 1/2 inches by 16 inches when totally prolonged. I discovered it completely sized for my pc as a workstation, although entering into and out of the seat was a problem.

CLINT HENDERSON/THE POINTS GUY

On the facet of the seat by the home windows, there have been two massive energy shops, which got here in helpful for charging my laptop computer and my cell phone. I discovered the positioning handy in comparison with different business-class seats I’ve flown the place the shops had been behind me.

Above the shops, there was a small shelf with two USB-A charging ports.

The facet of the console closest to the passenger held a distant to manage the assorted inflight leisure capabilities and a light-weight swap.

The system was a 15-inch display and it may very well be popped out of the neighboring seatback with the push of a button.

CLINT HENDERSON/THE POINTS GUY

There have been loads of leisure decisions, together with motion pictures, music, tv exhibits and a shifting map function. I counted 72 new releases, together with 40 that had been added for the month. There have been additionally dozens of tv episodes to select from.

Along with these, there have been video games, a youngsters channel, music and flight info. There was additionally a small controller simply to the suitable of the IFE controller with preset seat positions for simple maneuvering.

CLINT HENDERSON/THE POINTS GUY

You would use that little display to alter the setting for suite lights and to light up a “privateness please” function, too.

CLINT HENDERSON/THE POINTS GUY

There have been overhead air nozzles above the seats, so I may management the temperature within the space round me.

CLINT HENDERSON/THE POINTS GUY

I had two massive home windows with views of the tarmac, although it was pitch darkish in Tokyo after we departed.

CLINT HENDERSON/THE POINTS GUY

There have been three restrooms for the small business-class cabin. There was a rest room on all sides of the galley behind the business-class cabin and one other on the entrance left facet of the plane not removed from the cockpit.

The loos had been saved clear throughout my flight and there was by no means a wait, although there have been no particular facilities.

Facilities in American Airways enterprise class

Already ready at my seat once I boarded was a Bang & Olufsen headset, a bottle of water, a Raven + Lily-branded amenity package and a paper menu.

CLINT HENDERSON/THE POINTS GUY

The B&O headsets had been nice high quality and made for a quiet and pleasurable sound expertise. It is simply too dangerous American Airways makes flight attendants accumulate them as early as an hour earlier than touchdown, which actually limits the expertise.

Contained in the amenity package had been a lot of the fundamentals like an eye fixed masks, earplugs, Pholk hand and physique lotion, lip balm by Macabalm, and a dental package. I discovered the absence of disposable socks unusual, however I suppose that is a cost-cutting measure lately.

There was additionally a big plastic-wrapped pillow and Casper blanket at my seat. The bedding supplied an excellent combine of heat and luxury. American Airways is within the means of rolling out extra environmentally pleasant bedding from Nest that does not are available plastic. I bought to strive it out on a current flight to London and it was additionally fairly good.

Wi-Fi supplied by Panasonic price $35 for the full-flight bundle with no knowledge limits.

CLINT HENDERSON/THE POINTS GUY

Whereas I did not spend an excessive amount of time on-line because it was a nighttime flight, as you possibly can see under, Wi-Fi speeds had been typically not nice.

American is within the means of rolling out improved satellite tv for pc Wi-Fi on its long-haul planes, so hopefully that is an space that can enhance sooner or later.

How was the meals in American Airways enterprise class?

General, the meals on this Tokyo flight was middling at finest.

CLINT HENDERSON/THE POINTS GUY

Passengers boarded to seek out menus ready at their seats.

CLINT HENDERSON/THE POINTS GUY

As we settled in, flight attendants supplied water, orange juice or glowing wine in plastic cups. The Italian Altemasi Trentodoc Brut they served retails for about $14 per bottle.

CLINT HENDERSON/THE POINTS GUY

Flight attendants handed out heat towels about 20 minutes into the flight.

CLINT HENDERSON/THE POINTS GUY

Warmed nuts had been introduced out about 10 minutes later with a collection of cocktails. The nuts had been lukewarm and tasted a bit stale. I went for a membership soda and cranberry, which the flight attendants supplied to refill proactively.

CLINT HENDERSON/THE POINTS GUY

As I discussed, there have been solely 20 business-class seats on this aircraft and three flight attendants, together with the purser Louis, who oversaw my row, so it made for a fairly good service expertise.

The principle programs on supply had been:

  • Grilled beef fillet
  • Salmon fillet
  • Polenta lasagna
  • Steamed rice obtainable on request
CLINT HENDERSON/THE POINTS GUY

Louis was good sufficient to carry me the Japanese meal he served to a different passenger so I may {photograph} it.

CLINT HENDERSON/THE POINTS GUY

For the Western meal, the primary course was a small plate of tuna tataki in a plum sauce, together with a salad of seasonal greens with cucumber, ginger and snap peas. I selected the peppercorn ranch dressing however Japanese sesame soy dressing was additionally obtainable. The tuna was scrumptious. I did not style the plum sauce, however the breadcrumb crust was tasty.

CLINT HENDERSON/THE POINTS GUY

White rolls, pretzel bread and wheat rolls had been additionally supplied with a pat of butter. The bread regarded a bit dried out, however it was high-quality as soon as some butter had been unfold on high. I ordered the polenta lasagna as a essential course.

CLINT HENDERSON/THE POINTS GUY

It was filling, however watery and bland. The one factor that did not disappoint was dessert.

Selections for dessert had been:

  • A fruit-and-cheese plate
  • Customized-made sundaes
  • Panna cotta (an Italian cream dessert)

You actually cannot beat the sundaes American Airways presents as a part of its long-haul business-class service. I had a scorching fudge sundae with further whipped cream. Traditional however scrumptious.

CLINT HENDERSON/THE POINTS GUY

The meal service was accomplished simply over an hour into flight, which I appreciated because it allowed for extra time for sleep.

Arrange within the galley on the entrance of the cabin had been small finger sandwiches and different small bites.

CLINT HENDERSON/THE POINTS GUY

There have been additionally a number of beverage choices and a collection of packaged snacks, together with Japanese crackers and different goodies.

Breakfast was served about an hour and quarter-hour earlier than touchdown.

CLINT HENDERSON/THE POINTS GUY

There have been two decisions for the meal, each served with a small salad with soy dressing. The choices had been:

  • Stir-fried udon noodles
  • Pink pepper-and-onion quiche

The udon noodles had been thick and doughy in a savory broth. The salad was a bit wilted, however dessert was a scrumptious opera cake with whipped cream and a single half of a strawberry.

Breakfast was far superior to dinner on this flight. The flight attendants had been nice at refilling my espresso, however Louis did ask me if I had a giant assembly or one thing since I might requested for thus many refills! I replied that the cups had been small.

The meals in American Airways’ long-haul enterprise class simply did not maintain a candle to Japan Airways, which I’ve flown a couple of occasions. For my part, that is most likely purpose sufficient to decide on Japan Airways over American on this route if the value is comparable. Flight attendants collected the Bang & Olufsen headsets about 40 minutes earlier than touchdown.

Service all through the flight was typically superb, with a pleasant crew of 9 flight attendants. Louis, who taken care of me, was particularly pleasant once I pestered him with questions in regards to the aircraft and seats. Flight attendants additionally usually handed by way of the cabin to see if passengers wanted something, so general the expertise was very constructive.

Would you advocate American Airways enterprise class?

An American Airways 787 at LAX. CLINT HENDERSON/THE POINTS GUY

An early departure from Tokyo and arrival in Los Angeles and a snug, if tight, lie-flat mattress made for a good flight. The service was good, with an environment friendly and pleasant crew. The expertise wasn’t the perfect I’ve had on American Airways, however I fee it as a wonderfully nice expertise general.

Though it isn’t my best choice for flying between the U.S. and Japan, I might advocate American Airways enterprise class when you apply an improve like I did. The seats aren’t the perfect, however they’re snug sufficient for getting some relaxation on a protracted flight.

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